Frequently Asked Questions
Everything you need to know about our creamy, caramelized delights.
How should I store my burnt cheesecake?
To maintain its creamy texture, please refrigerate the cheesecake immediately upon arrival. It can be stored in the fridge for up to 5 days in an airtight container.
Do you offer nationwide shipping?
Yes, we ship nationwide using specialized cold-chain logistics and insulated packaging to ensure your cheesecake arrives fresh and perfectly chilled.
What makes a 'burnt' cheesecake different from a regular one?
Unlike traditional New York-style cheesecake, our Basque-inspired burnt cheesecakes are baked at a high temperature to create a caramelized, charred exterior while maintaining a molten, creamy center.
Are your cheesecakes gluten-free?
Most of our signature burnt cheesecakes are naturally gluten-free as we use minimal flour or grain-free thickeners, but please check the specific product description for allergen details.
Can I cancel or change my order?
Since our cakes are baked to order, we require at least 48 hours' notice for any cancellations or modifications to your delivery schedule.
How should I serve the cheesecake for the best taste?
For the best experience, we recommend taking the cheesecake out of the refrigerator 30 minutes before serving to let it reach room temperature, which enhances its creamy consistency.