Returns & Exchanges

Due to the perishable nature of our artisanal cheesecakes, we are unable to accept physical returns once the product has left our facility. However, we are committed to your satisfaction and will provide a full refund or replacement if your order arrives damaged or fails to meet our quality standards.

Return Process

• 1.
  Document the Issue

  Take clear photos of the cheesecake and the packaging immediately upon delivery if you notice any damage or quality concerns.

• 2.
  Contact Support

  Email our customer care team within 24 hours of delivery at support@burntcheesecakes.com with your order number and the photos you captured.

• 3.
  Internal Review

  Our quality assurance team will review your claim within 1-2 business days to determine if the issue occurred during transit or preparation.

• 4.
  Resolution

  Once approved, we will either initiate a full refund to your original payment method or schedule a priority shipment for a fresh replacement cheesecake.